Help Documents

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  To create a new account in the system, click the Create New Account link from the Login page. This will take you to the form needed to create or register a new account with the system.

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  Fill out the form with the appropriate values.

  User Name

  This will be your unique username.

  Password

  This will be your password to log into the system. It must follow the requirements listed at the top of the create new user page.

  Confirm Password

  Type in your password again. These passwords must match to create an account.

  E-mail

  This is the email account registered to you in the system. This email address must be confirmed to be able to complete your registration. Therefore, make sure that it is an account that you have access to. All communication from the site comes to this email address. Therefore, it should also be an email you check regularly.

  Security Question

  This will be your personal security question used to verify your account if you need to reset your password. Pick a question that is not answered by anyone other than yourself.

  Security Answer

  This is the answer to the security question that you've just chosen, which we store encrypted in our system to verify yourself in the case that you forget your password.

• Click the Create user button to submit the form to create your account. Any errors will be listed on page. Correct these issues, and submit the form again.

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  After successfully submitting the form, you will be informed that an email has been sent with a confirmation link.

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  Check your email. You should have an email containing instructions for verifying your email account. From the email you can either click on Confirm Email link or copy the included address and paste it into your browser.

  Until an email address has been confirmed, you will not be able to log in.

  If you do not see the email, check your SPAM or Junk mail folders. If you need to resend the email, follow the directions in the Logging in without verifying your email first section.

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  After successfully confirming your email address, a message that the email was confirmed will be displayed on the page.

  Click the Login link to return to the login page and log into the site.

  Instructions for logging into the site can be found in the logging in to the site section.

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  If your email address could not be confirmed, it may be due to an expired link. Follow the direction in the Logging in without verifying your email first section.

You will be unable to log in to the system until you have verified your email address.

Check your email account associated with this account. If you are unable to find the email, follow these steps to resend your confirmation email.

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  Attempt to log in with the correct credentials.

  Without your email address verified, you will be notified that your email has not been confirmed.

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  Reenter your credentials and click the Resend Confirmation button to resend the email to you.

  Make sure to check your SPAM and Junk Email folders.

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  When the email has been sent, you will see a confirmation message that the email has been sent.

  At this point, check the email address associated with this account. You may need to check your SPAM or Junk mail folders.

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  To login to the system, you will need a couple of things:

  1. A confirmed email address.
     • If you do not have a confirmed email address, refer to the Logging in without verifying your email first section.
     • You will not be able to log in until your email address has been confirmed.
  2. Access to the email address that has been confirmed.
     • An email is sent as part of the login process, you must have access to your email to complete the process.

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  Enter your credentials on the Login page.

  The checkbox is to help you stay logged in with less interruptions, but should only be selected on a computer that is only for your use. If you are on a computer used by multiple people or not able to be physically secured, you should not use this option.

  After entering your credentials, click the Log In button.

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  After your credentials have been validated, an email will be sent to you containing a validation code. You will be redirected to another page that will ask you for the validation code specified in the email.

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  Check your email for a code required to log in. You may need to check your SPAM or Junk mail folders.

  Remember this code to continue your login experience. This code is only valid for 10 minutes.

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  Return to your browser and enter the code that was in the email and click the Log In button to complete the login process.

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  You should then be logged into the site.